💳 Payment & Pool Access
Q: When is payment due for the NFL pools?
A: Payment is due by September 19.
Q: When is payment due for the College Football pools?
A: Payment is due by September 14.
Q: What happens if I don’t pay for my pool?
A: Your pool will be locked, and neither you nor your members will have access until the commissioner pays the pool hosting fee.
Q: Does the payment cover the full season or just week-to-week?
A: The hosting fee covers the entire season—no recurring weekly charges.
➕ Entry Management
Q: How do I add another entry?
A: Go to My Picks > Select "Create Another Entry."
Q: How do I rename my entry?
A: Go to My Picks > Options (three dots) > Rename Entry.
Q: How do I delete an entry I created by mistake?
A: Go to My Picks > Options (three dots) > Delete Entry.
🔐 Account Access & Troubleshooting
Q: I’m not receiving my password reset email—what should I do?
A:
Ensure your VPN is turned off
Check your spam/junk folder
Use a personal email, not a restricted work email
Q: I'm getting an "Unknown Error" when logging in—how can I fix this?
A:
Turn off VPN
Disable ad blockers
Avoid restricted Wi-Fi networks
Ensure your browser is up to date
Clear cookies and cache in your browser
🏈 NFL & College Football Picks
Q: Some college football games are missing from the pick sheet—why?
A: Check your settings:
Go to Commissioner Console > Pool Settings > Pick Settings, and make sure “Exclude FCS Games” is toggled OFF.
Q: When are NFL spreads released?
A: NFL point spreads are typically posted on Tuesday mornings.
🧑🤝🧑 Joining & Managing Pools
Q: How do I join a pool?
A: Since most pools are private, you’ll need to ask the pool commissioner to send you an invite link.
Q: Do you charge a fee to start a pool? Are prices different from last year?
A: Yes, there is a hosting fee to start a pool. Pricing was updated last season.
👉 View our Pricing Page (Be sure to expand by sport and format.)
🔄 Resetting or Reactivating Pools
Q: How do I reset/reactivate my pool on the website?
A:
Go to your Dashboard
Click Restart next to your pool
Enter your State or “Other” (for international)
Select the RunYourPool option
You’re all set!
Q: How do I reset/reactivate my pool in the app?
A:
Open the app and go to your Dashboard
Tap Confirm next to the pool you'd like to reactivate
If you don't see the confirm button, make sure you're using the latest app version.
🚫 Managing Unused Entries
Q: Why am I being charged for entries with no picks?
A: Charges are based on total entries created, whether or not picks were made.
To avoid paying for unused entries:
Go to Commissioner Console > Member Management
Click Edit next to the entry showing "Entries with Picks = 0"
Click the three dots to Delete the Entry
If you have further questions, feel free to contact us at support@runyourpool.com.