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RYP FAQ Help!
Abbey avatar
Written by Abbey
Updated over 4 months ago

We have put together a helpful FAQ sheet to assist you with any potential questions you may have. We hope this will be a useful resource for you:

  • Question: I’m receiving an “Unknown Error” when trying to login to my account, I also cannot reset my password. What’s going on?

    • Answer: This is because your VPN; once you turn your VPN off, you will be able to login successfully to your account

  • Question: Why is my pool locked? Myself and my members cannot get in to make picks.

  • Question: When can I set up or reset my NFL pool? My NFL pool from last season is still showing stats from last year, how do I get this fixed?

    • Answer: July 9th is when RYP/OFP will be available for you to create or reset your NFL pool

  • Question: I cannot login to my pool or reset my password.

    • Answer: Please clear your browser cache + browser cookies. Lastly, check that your VPN is OFF

  • Question: When is the payment due date for my EURO Cup pool?

    • Answer: If you did not add the group stage in your pool, the knockout stage payment deadline is due 1 week after the knockout stage pick deadline.

  • Question: Where can I add my own image/brand to the pool, I’m not seeing that as an option?

    • Answer: Since our brand unification went live, our engineering team is currently working on implementing this feature back into the commissioner console. This will be available soon!

  • Question: Where can I reset my MLB pool? We have finished and we want to run another one.

    • Answer: If you go to Reports > Leaderboard > Restart Pool:

  • Question: Can I edit the credits for the Olympics format? Also, does this cost money?

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