Q: I had 34 entries for the Masters, but only 33 had picks. Will I only be charged for entries with picks?
A: Our system charges based on the total number of entries, regardless of whether they are completed with picks. To avoid being charged for blank or empty entries, we highly recommend that you delete them before submitting payment.
To remove blank entries:
Go to your Commissioner Console
Click on Member Management
Select "Edit" next to any member listed with # Entries with Picks = 0
Click Manage Entries and Picks
Use the three dots (Options) to select Delete Entry
This will ensure you’re only paying for entries that contain picks.
For more details, visit our RYP Knowledge Base Center or contact support@runyourpool.com for assistance.