If you are entering the correct email and password but still see an “unknown error has happened” message, this usually means your VPN is turned on.
👉 Please turn off your VPN on your computer or mobile device, then try signing in again.
If the issue continues after turning off the VPN, please clear your browser’s cache/cookies and try a different browser (Google Chrome often works best).
If you still can’t sign in, reach out to support@runyourpool.com with a description of the issue and a screenshot so they can assist you further.